Last Updated: November 19, 2024

This Privacy Policy describes how Axonic Insurance Services LLC (“we”, “us”, “our”) collects, uses and discloses information about you when you use our portal accessible through the website www.axonicinsuranceservices.com (the “Portal”), together with the applications, services, tools and features we offer on the Portal (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services. Please note that the Portal is intended for the sole use of qualified financial professionals located in the United States and is not intended for users located outside the United States.

Please read this Privacy Policy carefully. By accessing the Portal and/or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not understand or agree to this Privacy Policy, please do not access the Portal or use the Services.

1) CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Policy. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Policy, please do not continue using or accessing the Services.

2) COLLECTION AND USE OF INFORMATION

When you access the Portal and/or Services, we collect certain categories of information about you from a variety of sources. In addition to the specific uses discussed below, we may use this information to provide you with or improve the Services and to maintain our business relationship, including by enhancing the safety and security of the Portal and our Services, providing customer support, complying with applicable legal obligations, enforcing any applicable terms of service, and protecting our rights and the rights of our employees, users or other individuals. 

Information You Provide to Us

Some features of the Portal and/or the Services may require you to directly provide certain information, including information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Portal includes:

• Basic contact details, such as name, address, phone number, email. We use this information to create and maintain your account for the Portal and to provide the Services, as well as to communicate with you (including to tell you about products or services that may be of interest to you).

• Account information, such as username, password, security questions that you select and the answers you provide. We use this information to grant you access to the Portal, to provide the Services and to maintain and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Any other information you choose to include in communications with us, for example, when sending a message through the Portal.

Information Collected Automatically

We and third parties may also use cookies, pixels or other tracking technologies to automatically collect certain information about your interactions through the Portal and with the Services. This information is collected and used to tailor your experience with the Portal and/or Services, run analytics, and better understand user interactions with the Portal and/or Services. Such information includes: 

• Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address.

• Location information, such as approximate location.

• Other information regarding your interaction with the Portal and/or Services, such as browser type, log data, date and time stamps, click stream data, interactions with marketing emails, and ad impressions.

Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of cookies. If you so choose, you may block or delete certain of our cookies from your browser; however, blocking or deleting cookies may cause the Portal and/or some of the Services, including any Portal features and general functionality, to work incorrectly. Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers.

Information Collected From Other Sources

We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us.

Any information we receive from outside sources will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third-Party Websites and Links.

3) DISCLOSURE OF INFORMATION

We may disclose your information for legitimate purposes subject to this Privacy Policy, including to:

• Our affiliates or others within our corporate group.

• Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, security, customer relationship management, marketing communications, and web analytics.

• Professional advisors, such as auditors, law firms, actuaries or accounting firms.

• Third parties in connection with or anticipation of an asset sale, merger, bankruptcy, or other business transaction.

We may also disclose your information as needed to comply with applicable law and regulations or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries (including, but not limited to, state departments of insurance), to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.

4) THIRD-PARTY WEBSITES AND LINKS

We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Portal, the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

5) DATA SECURITY AND RETENTION

Despite our reasonable efforts to protect your information, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Portal and/or the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use un secure channels to send us sensitive or confidential information.

We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Policy. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you access to the Portal and the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.

6) PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights in relation to your personal information. Please note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law.

• Access / Knowledge: You may have the right to request access to the personal information we hold about you, and to obtain information about how we use it, and with whom we share or have shared it in the past.

• Deletion / Erasure: You may have the right to request that we delete personal information we hold about you.

• Correction: You may have the right to correct inaccurate personal information we hold about you.

• Opt-Out of Marketing: You may opt out of marketing at any time by using the opt-out function displayed in our communications to you. Please note that if you opt out, we may still send you transactional or administrative messages, such as emails about your account.

To make a request, please contact us via email at privacy@axonicinsurance.com. We will not discriminate against you for exercising any of these rights. Further information may be needed to verify your identity before exercising these rights, such as your name, address, relationship with us, date of birth or government issued ID. To verify your identity, we will compare the information provided to the information we have on file. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. You do not need to create an account to exercise a right outlined in this section.

7) CALIFORNIA RESIDENTS

This section applies to you only if you are a California resident (“resident” or “residents”). For purposes of this section, references to “personal information” shall include “sensitive personal information,” as these terms are defined under the California Consumer Privacy Act (“CCPA”).

The table below sets out the categories of personal information (including sensitive information, denoted by *) we collect and disclose (if applicable), including our collection and disclosure over the past 12 months.

For information regarding the specific purposes for which we collect and disclose your information, and the categories of sources from which we collect such information, please see the sections above, Collection and Use of Information and Disclosure of Information. Information about our retention of personal information is described above in Data Security and Retention. We only use and disclose sensitive personal information for the purposes specified in the CCPA or otherwise in line with your consent.

We do not “sell” or “share” (as those terms are defined under the CCPA) personal information, nor have we done so in the preceding 12 months. Further, we do not have actual knowledge that we sell or share personal information of residents under 16 years of age.

8) HOW TO CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, please email us at privacy@axonicinsurance.com.

Click here to download the Personal Information Request Form

Click here to download the Personal Information Deletion Form